Shipping Policy

Last updated: October 22, 2026

Processing

All ZOVA Life orders ship from within the United States with tracked delivery. Orders are processed on business days (Monday to Friday, excluding US public holidays). Most orders ship within 1 business day of payment confirmation. Orders placed after our daily cut-off, on a weekend, or on a holiday begin processing the next business day.

Rates and delivery times

Method	Delivery time	Cost
Standard	3–5 business days	$8.00, free on orders of $70 and up
Express	1–2 business days	$15.00

Delivery times are estimates, not guarantees. Once a package has been handed to the carrier, transit time is outside our control.

Tracking

You will receive a confirmation email when your order is placed, and a shipping confirmation email with a tracking number once it ships. Tracking can take up to 24 hours to show movement after it is issued.

Where we ship

We currently ship within the United States only.

Buy one, get one orders

On products marked BOGO, both units ship together in one package.

Cancellations and changes

An order can be cancelled or changed only before you receive your shipping confirmation email. Contact us at support@zovalife.us with your order number as soon as possible. Once the shipping confirmation has been sent, the order cannot be cancelled, changed, or refunded while it is in transit, including if you change your mind. If you no longer want the order, you may return it unopened after it arrives under our Returns & Refund Policy. A refund or reshipment is issued only after the returned package has been received by us.

Address accuracy

Please check your shipping address carefully at checkout. We cannot reroute a package after it has shipped. If a package is undeliverable or returned to us because of an incorrect or incomplete address, we will reship it once it has been returned to and received by us. Reshipping costs for address errors are the customer's responsibility.

Lost or delayed packages

Once a package is handed to the carrier, ZOVA Life is not responsible for loss, theft, or delay in transit. If your tracking has not updated for an extended period, contact us with your order number and we will help you open a claim with the carrier; a replacement or refund is not guaranteed.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, email support@zovalife.us within 24 hours of delivery with your order number and clear photos of the package and the items. Verified damaged or incorrect items are reshipped free of charge. Damaged or incorrect items are replaced, not refunded.